We offer exchange or store credit for regular priced items in perfect resale condition that are unworn and unwashed, within 10 days of receipt.
Sale items, Jewelry, Apothecary, Swimwear and Lingerie are FINAL SALE.
Internationally Shipped items are FINAL SALE.
FOR ONLINE PURCHASES In order to qualify for an exchange or store credit, Nouvelle Nouvelle must be contacted by email for an authorization number, within 10 days of receiving your shipment. This authorization number must be included with the items being returned or the shipment will be refused by Nouvelle Nouvelle.
The customer is responsible for the shipping costs of their exchange including any customs charges or duties that may be incurred. Please ensure you have kept the original tags attached, have the original receipt and the returning item is free from wear, stains, odor or any condition that would otherwise prevent it from being sold as new. Once we receive the item back we will issue a store credit or ship out the item to be exchanged within 7 days. You will receive a confirmation email when your exchange has been processed.
To purchase an item with store credit, please call our retail store at 604 428 9291 between 12-5pm, 7 days a week. We will process the credit for you and ship your item out.
Nouvelle Nouvelle reserves the right to deny exchanges that do not comply with the above stated conditions.